Answers to all your questions!
I live in an area that does not have Internet access in the mountainous region where radio signals are difficult to receive. Can I connect with Intersat Tooway™ service?
Yes, Tooway™ service is available "everywhere and for everyone“.
Prerequisites for the provision of services
For the provision of services only line of sight is required (nine degrees east) and the appropriate place where you can install a satellite dish with the corresponding coaxial cable to the modem and a Wi-Fi router which is then connected to the user equipment. You do not need a phone line, all you need is a connection to the power grid.
I would like to switch to Intersat Tooway™ service from another provider, but how can I cancel my current subscription?
Contact our customer service. Our certified experts will explain the procedure.
I wish to install Intersat Tooway™ service in my cottage. Are there contracts that cover only occasional use for example during a vacation?
We are constantly expanding our offering to meet our customers demands and we will offer seasonal Tooway™ service in the near future.
What of the cost and installation of the antenna? Is this cost included in the price of my subscription?
Price of the antenna is included in the subscription price and the cost of installation depends on the minimum duration of the contract. The installation cost includes standard installation of the satellite system, which involves mounting the plate on an object or an existing column, placement of up to 15 meters RG6 cable from the dish to the modem, connection of the associated equipment and commissioning services in operation. For additional works such as placement of cable with length of over 15 meters, user has to pay the additional costs of materials and labor in agreement with the installer performing the installation and in accordance with the recommended price for additional work.
Self installation of Tooway™ service
Intersat does not offer self installation of Tooway™ services for the reason of guaranteeing the quality of performance of installation and insurance of the equipment. To ensure that Tooway™ service is reliable it is necessary that the installation is done with specific cables and connectors of certain characteristics, and that it is precisely directed to the satellite for maximum throughput in all weather conditions.
Can I connect multiple devices with one subscription?
Within the Tooway™ service user gets to use the Wi-Fi router and thus has the ability to access the Internet with any device that has support for Wi-Fi access such as tablets, smartphones, laptops and other devices. In addition to wireless you can connect to the Wi-Fi router by wire (Ethernet) with a conventional RJ45 connector.
The level of the offered service is realistic?
Absolutely. Unlike traditional terrestrial ADSL lines, for which the quality of service varies in proportion to the distance between the subscriber and the telephone exchange, technology for satellite Internet access enables you approximately the same level of quality regardless of the circumstances.
What are the supported speeds?
Tooway™ service offers speeds of up to 22 Mbps for incoming traffic and up to 6 Mbps for the uplink traffic, regardless of geographic location and of the users existing infrastructure. Exact speed varies depending on the capacity of IP addresses being accessed and can vary depending on the load of the Internet access network.
How do I subscribe?
It is very simple. Contact us through contact form or call call us on +385 1 5558 757.
Triple play services
Tooway™ service can also be used for voice service over internet protocol (VoIP) and Intersat offers packages for users who want to use this option. Tooway™ service has no TV but there is a possibility of using the Tooway™ installations for receiving TV signals from other satellites. For more details about the features mentioned above you can contact us via contact form or call us on +385 1 5558 757.
Tooway™ service is a flat rate service and the user can download content without traffic limitations, however, after spent data package included in each Tooway™ package the speed falls to a defined minimum until you start a new accounting period with a new data package. In the event that the user wishes to continue to use the maximum speed of Tooway™ package before the next accounting period he can buy additional extra data package with sizes and prices defined in the Intersat Telecom price list or switch to another Tooway™ services package with higher data package if he finds that his current data package is too small for his needs.
Changing data package
Changing the data package is possible and is done at the user's request. If the changes are made to the smaller package, in this case the activation fee will be charged according to the price list and the changes shall take effect from the beginning of the next accounting period. If the changes are made to the larger package user will be charged 1 kn for administrative purposes and the package change shall enter into force as soon as the changes are made in the system and the calculation of the monthly payment will begin in accordance with changes in the system. Package changes can be done once a month.
Other additional services
Tooway™ service only provides access to the Internet and does not include additional services such as electronic mail (e-mail). Additional services are separate items that the user can request and we will provide to him in the event that the requested service exists in the portfolio of Intersat Telecom services.
The service can be moved and relocation costs depend on where the service is moved. In most cases it is not necessary to sign a new contract but it is necessary to update the existing one with the new address so we can send invoices to the correct address. For more information about relocation of services, please contact us via contact form or call us on +385 1 5558 757.
Although Intersat Tooway™ service uses mechanisms to protect the end user from malicious software while accessing the Internet it is recommended that the user uses additional free or commercial tools that provide user protection from unauthorized and malicious access by others. In particular Intersat suggests the use of antivirus and antimalware software packages and personal firewall to protect personal information and to maintain quality of the provided service.
Limitations of Tooway™ services
Because of certain technical parameters Tooway™ packages are not suitable for the following applications:
Some software packages for remote access
Providing a Web or FTP server to users which includes a large and constant outgoing traffic
Tooway™ for residential customers does not support video surveillance and video streaming (neither through service such as DynDNS's) but Tooway™ PRO does.
Tooway™ for residential customers is not an ideal solution for remote access, although it may work depending on the software package.
IPSec VPN and SSL VPN applications work and can be used for on-line banking and other services. If you need a static IP address (mostly for business applications) in this case it is necessary to upgrade to our Tooway™ PRO service that contains a static IP address.
On-line gaming which needs quick response or real-time input (eg, "first-person shooter" games) is not recommended because of the satellite link latency and unsatisfactory performance in this case. For casual online gaming latency is acceptable.
The very nature of the Internet network does not guarantee a specific speed regardless of the access type. Nevertheless Tooway™ guarantees that the access part of its network has capacity and is dimensioned to provide the user with specified speed of the service if the network is not congested. If the network is congested Tooway™ uses mechanisms that constantly monitor the operation of the network and possible stronger load of individual users, and according to the need and load, capacity is diverted to certain protocols and user groups. In this case, users who use certain protocols which over burden the access network shall, if necessary, be assigned to a lower priority traffic for these protocols, until network load is reduced to an acceptable level for all users.
Given that satellite data has slightly higher latency than "traditional" broadband connection such as ADSL, speed check through some tools can give false results. Therefore for Tooway™ please use this speed test tool http://speedprobe.skylogicnet.com . This tool can be accessed only via Tooway™ services and is not available if you use another service for Internet access. p>